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You’re All Set – Welcome to PPS

Welcome to AOPA Pilot Protection Services (PPS)! We’re here to help you protect your certificates. 

What we do for AOPA members with PPS: We often help with FAA medical certification questions, review medical records, FAR compliance, reviewing aircraft purchase/sale agreements or hangar/tie down lease agreements, aircraft accidents or incidents, and pilot deviations. Over the past year, our team has helped members with about 5,000 aviation-related matters.

But this is just the start. Our network of AOPA panel attorneys are here to help you with FAA enforcement actions, accidents, and U.S. Customs, TSA, or IRS tax matters, and we’ll get into some of that in the coming weeks. To kick it off, we’d like to introduce you to our trusted Legal Services Plan attorneys and Medical Certification Specialists. And trust us; they won’t bite.

Justine A. Harrison

Justine Harrison joined AOPA in 2019 and serves as AOPA’s general counsel and corporate secretary, leading the Legal Department and overseeing AOPA’s Legal Services Plan, which serves more than 70,000 members. Harrison is a commercial rated pilot and flies aircraft ranging from an AirCam experimental she co-built to a Lear 75. Harrison earned her Bachelor of Science from Cornell University, and her Juris Doctor from the William S. Boyd School of Law at the University of Nevada, Las Vegas. Prior to joining AOPA, Harrison ran her own law firm for a decade after serving as general counsel, senior vice president of external affairs, and corporate secretary of the Nevada Cancer Institute. She previously served as a director for the Nevada Cancer Institute, the Nevada Business Aviation Association, and Angel Flight West, and as a member of EAA’s Legal Advisory Council.

Jared Allen

Mr. Allen is AOPA’s Legal Services Plan (LSP) senior staff attorney and is an instrument-rated private pilot. He provides initial consultations to pilots through the LSP when the FAA has contacted them about potential FAR violations. Jared has helped numerous pilots successfully navigate through compliance actions.

Chad Mayer

Legal Services Plan, Attorney
Chad Mayer is an in-house attorney with AOPA’s Legal Services Plan who counsels Plan members on a daily basis. He is also a Commercial Pilot, a Remote Pilot with sUAS Rating, and an Advanced/Instrument Ground Instructor. The AOPA Legal Services plan is offered as part of AOPA’s Pilot Protection Services.
photos of AOPA employee Ian Arendt

Ian Arendt

Ian Arendt is an in-house attorney with AOPA’s Legal Services Plan. The AOPA Legal Services plan is offered as part of AOPA’s Pilot Protection Services.

Cristina Zambrana

Cristina Zambrana is an in-house attorney with AOPA’s Legal Services Plan who counsels Plan members on a daily basis. She is an Airline Transport Pilot with type ratings in the A-320, B-737, DHC-8, and EMB-145. The AOPA Legal Services plan is offered as part of AOPA’s Pilot Protection Services.

Ray Speciale

Ray Speciale is a contract attorney with AOPA's Legal Services Plan based in Frederick, MD. The Plan provides consultation and representation to over 70,000 plan participants and fields more than 4,500 new cases each year. Ray has been associated with AOPA and the Legal Services Plan since 1988. Ray serves full-time as an Associate Professor of law and accounting at Mount St. Mary's University in Emmitsburg, Maryland. He's published two books and numerous articles on aviation law topics. Ray regularly presents at professional conferences and AOPA webinars. The focus of Ray's duties for the Legal Services Plan is member consultation and education. He assists members in a wide variety of issues, with an emphasis on tax and transactional matters. Ray is admitted to practice law in Maryland. He’s also a licensed CPA in MD, and a CFII.

Stacey Hansen

Stacey Hansen works for the Legal Services Plan as Paralegal / Administrative Assistant, assisting with the direct in-take and screening of LSP participants calls, responding to general inquiries from the LSP national network of panel attorneys, and performing legal research in support of the LSP staff attorneys. Prior to joining AOPA, she was a Paralegal at a local law office in Frederick. Stacey has her bachelors degree in Psychology from Bennett College and her Paralegal certificate. In her spare time, she enjoys live poetry, music festivals and museums.

Amy Jenkins

Amy assists with the direct in-take and screening of LSP participants calls, responding to general inquiries from the LSP national network of panel attorneys, and performing legal research in support of the LSP staff attorneys. Prior to joining AOPA, Amy worked as a legal assistant for a law firm in Rockville, MD. She has over 10 years of administrative assistant experience. She graduated from Stevenson University with a bachelor’s degree in Paralegal Studies. In her spare time she is always looking for an excuse to be outdoors. She enjoys hiking, kayaking and doing yoga.
Portrait of Gary Crump, AOPA's director of medical certification with a Cessna 182 Skylane at the National Aviation Community Center.
AOPA NACC (FDK)
Frederick, MD USA

Gary Crump

Gary is the Director of AOPA’s Pilot Information Center Medical Certification Section and has spent the last 32 years assisting AOPA members. He is also a former Operating Room Technician, Professional Firefighter/Emergency Medical Technician, and has been a pilot since 1973.
Second round of AOPA Staff portraits

Jacquie Brown

Senior Medical Certification Specialist , has been assisting our members for over 16 years, answering medical certification questions and troubleshooting certification issues. She has diverse experience in the medical field, having worked in a hospital setting, physicians private practices, and medical billing, all supporting her strong customer services experience. In her free time, she enjoys time with family, friends, travel and working towards gaining certification for one of her four dogs in becoming a therapy dog.
Second round of AOPA Staff portraits

Jeena Fanelli

Senior Medical Certification Specialist. She has been at AOPA since 2016. Prior to working at AOPA, she worked as an Air Traffic Controller, Dispatcher for 911, manager of an IV Infusion Center, and manager of a physician’s office. She has some flight training with ground school complete and about 6 hours logged in an RV12. When not working she is an avid gardener, loves to cook and bake, the Washington Post Sunday crossword puzzles, live music (even better if at a winery), and enjoys spending time outside, mostly on the C&O Canal walking or biking.